Coco & Gizmo Ltd Terms & Conditions
Please read all these terms and conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. By using this website and ordering goods from us, you are agreeing to our terms and conditions set out below. If you are not sure about anything please contact us.
These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Coco & Gizmo Ltd a company registered in England and Wales under number 11107068 whose registered office is at 23, Dolby Rise, Chelmsford, CM2 6XQ with a phone number: 01245 632496, email address (the Supplier or us or we).
These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions.
• Agreement means the legally-binding agreement between you and us for the supply of the Goods;
• Delivery Location means the location where the Goods are to be supplied, as set out in the Order;
• Goods means the goods advertised on the Website that we supply to you of the number and description as set out in the Order;
• Order means the Customer's order for the Goods from the Supplier as submitted following the step by step process set out on the Website;
• Website means our website on which the Goods are advertised.
These terms and conditions are a legal agreement between us and apply to your use of our website including the sale of retail goods to consumers. You must read and accept all the terms and conditions contained in this agreement prior to buying goods from us.
The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.
All Goods which appear on the Website are subject to availability.
We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
All orders placed by you are subject to our acceptance. We reserve the right at all times and in our sole discretion to refuse to accept an order for any reason and without liability to you.
After you have placed the order with us, we will send you an order acknowledgement by email with your order number and details of the product you have ordered. This email is only an acknowledgement of receipt and is not an acceptance of your order. The acceptance of your order and a contract of sale between us will not take place until you have been advised the goods you have ordered are available and these goods have been paid for in full including any applicable charges. No payment shall be considered to have been received until we have received payment in cleared funds.
You may browse our website without registering but when you place your first order you will need to register with us and complete certain fields on our order form.
You should not disclose or transfer your username or password to any other person and you must notify us immediately if you become aware of any unauthorised use of your username and password. Without prejudice to our rights, we may suspend your access to the website without liability to you if in our reasonable opinion such action is necessary to safeguard the website.
Before you submit your order you will be given the opportunity to review your selection, check the total price of your order and correct any errors. Your order represents an offer by you to purchase items selected you.
If items shown on our website are not available or are incorrectly priced or incorrectly described, we shall not be obliged to sell you the items as shown.
We reserve the right to change at any time and without any previous notice the items offered on our website.
It is vitally important that you check carefully the quantity of goods that you order from us. We will deliver what you order. Whilst you have a right of cancellation you must pay for the delivery costs back to us.
You must ensure that the details provided by you on registration or at any time are correct and complete.
You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. Cancellation or suspension of your registration does not affect any statutory rights.
Descriptions and Product Information
We have made every effort to represent the colours of our products and its packaging as accurately as possible. However, due to differences in monitors we are unable to guarantee that the colour you see on your monitor will reflect the true colour of the product and its packaging. If you have any questions about the product you may of course contact us (see "contact us").
Coco & Gizmo warrants that the goods that you buy will at the time of delivery to you correspond to the description given by our website cocoandgizmo.com. Every description or specification of the Products we sell is given in good faith based upon information received by us from the manufacturer of the Products.
You warrant that except with the advice of a qualified medical adviser or health professional you will not purchase any product from us for use by a person (including yourself) who has previously suffered or experienced any reaction or intolerance to any product placed upon the skin.
All prices on the website are quoted in pounds sterling (£). They include VAT payable but exclude delivery charges, which are detailed separately.
Please note that on all orders placed for delivery outside the UK it is the customer's responsibility to pay any import duties that may be applicable for deliveries within their own countries.
We may change the prices on the website at any time and without any notice.
We endeavour to ensure that all prices given on the website are accurate. However, mistakes can occur. If we have quoted an incorrect price on the site and if the correct price is lower than that quoted, we will automatically assume that you wish to continue with your order. However if the correct price is higher than that originally quoted, we will contact you to ask if you still want to order the goods.
You confirm that the credit card/debit card that is being used is yours or that you are authorised to use it. All credit /debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non delivery. Furthermore, we are not obliged to inform you of the reason for the refusal. You should note that your bank or card issuer may charge you as a result of our processing your credit /debit card payment in accordance with your order. Coco & Gizmo ltd has no responsibility for such charges.
We will process all orders promptly and within 1-3 working days. Where there is a delay in the supply of goods, we will advise you as soon as possible. If the goods cannot be delivered within 28 days of your order, we will notify you of this delay and you may either cancel your order or agree to a future delivery time with us.
Orders will be sent to the delivery address that you have submitted on your order form. We cannot be held responsible if that delivery address is not correct.
Please note that we cannot deliver to PO boxes. (There are some delivery restrictions on where we can deliver and these will be given to you on request.)
Please note that nail polishes, nail polish removers and fragrances can only be sent within the UK.
We will deliver the goods following the delivery option selected by you during the order process. Any delivery time scales quoted to you are indicative only. Whilst we use only reputable delivery companies we do not accept any liability for delayed delivery caused by any third party.
Successive orders may be joined and delivered in one parcel.
Standard Delivery £3.95 – For orders that are below £30.00, standard delivery time approx 3-5 working days. Items will be sent via Royal Mail.
Free Standard Delivery – For orders that are over £30.00, standard delivery time approx 3-5 working days.Items will be sent via Royal Mail.
Uk Next Day £5.95 – Deliveries will be sent via recorded delivery. Orders must be placed before 2pm. Orders placed after 2pm on Fridays should arrive on Monday.
Orders that are received Monday to Friday before 2pm will be dispatched on the same day.Orders that are received after 2pm Monday to Friday will be dispatched the following day. Orders that are received on Friday after 2pm and anytime Sat/Sun will be dispatched on Monday.
Returns and Exchanges Policy
28 day returns guarantee
We hope you will be totally satisfied with anything you buy from our website. If, for any reason you are unhappy with your purchase, you can return it unopened and unused within 28 days of the date of despatch. The date the items were despatched to you by us will be detailed in the documentation with your order. Please ensure that all items are returned in their original packaging with their labels intact.
You must inspect all goods delivered to you immediately on receipt and in any event within 48 hours of delivery.
You must within 48 hours of delivery notify us of any alleged defect or other shortcoming in the goods which shall otherwise be deemed to have been delivered in accordance with your order. You may exchange the item for something else, subject to stock availability, or receive a full refund of the price paid (excluding any delivery charges).
The refund must be made to the card used when paying for the order.
We will email you when the item has been received and will inform you when the credit has been made to your card account. This is normally within 10 working days of receipt of the goods.
If you wish to exchange an item, you will have to pay any difference in cost of the item and any additional delivery cost. We will tell you what this is so you can arrange payment.
When returning goods, please include your order number, full name and reason for return.
Please wrap your parcel in its original packaging or suitable protective packaging securely to avoid damage in transit back to us. Please note we cannot accept an item for refund if it has been damaged in transit to us. We advise you to obtain a proof of posting certificate if using the Post Office
Please return your parcel to the following address:
Coco & Gizmo Ltd
23 Dolby Rise
In any event damaged, or used items will not be exchanged nor will a refund be made.
If returning items in an order where the initial order qualified for a free gift the free gift must be returned in an unused condition too. Any items returned without the qualifing free gift will not be refunded.
Distance Selling Regulations
Under the Consumer Protection (Distance Selling) Regulations 2000 and 2005 you have a right to cancel orders for items purchased from our website within a statutory cooling-off period. This is normally 7 working days from the day after the date on which the item in question was delivered.
To cancel your order, please provide us with notice either by letter or email, in each case within the statutory cooling off period and giving details of the items ordered, the order number and (where appropriate) their delivery date.
If you exercise your right to cancellation after the item has been delivered to you, please follow the instructions for returns above.
Please note you are responsible for the costs of returning the items to us unless we delivered it in error.
Title, Risk and Limitation of Liability
Title of the products will be transferred to you on delivery.
Once a product has been received by you, all risk of damage to or loss of the items bought by you will pass to you.
To the full extent allowed by law you accept and agree that we shall not be liable to you or to any other person for any loss or damage (including consequential or indirect loss or damage), loss of revenue or profits (howsoever described) whether direct or indirect howsoever caused and arising out of your use of our website and from any product you use.
Limitation of liability
Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
To the maximum extent permitted by law, Coco & Gizmo Ltd accepts no liability for any of the following:
any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
loss or corruption of any data, database or software;
any special, indirect or consequential loss or damage.
Trademarks, Copyright, Intellectual Property
The Coco & Gizmo trade mark remain the exclusive property of Coco & Gizmo Ltd and its affiliates and as such is protected by international and UK copyright and other intellectual property laws.
All Content included on the Website, is the property of Coco & Gizmo Ltd, our affiliates or other relevant third parties. Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission
You may, for your own personal, non-commercial use only, do the following:
You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Coco & Gizmo Ltd.
You may not use the Website for any of the following purposes:
in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website;
in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.
Links to other websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Coco & Gizmo Ltd or that of our affiliates.
We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
Availability of the Website and disclaimers
Any online facilities, tools, services or information that Coco & Gizmo Ltd makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Coco & Gizmo Ltd is under no obligation to update information on the Website.
Whilst Coco & Gizmo Ltd uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
Coco & Gizmo Ltd accepts no liability for any disruption or non-availability of the Website.
Coco & Gizmo Ltd reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
Coco & Gizmo Ltd details
Coco & Gizmo Ltd is a company incorporated in England and Wales with registered number 11107068 whose registered address is 23 Dolby Rise, Chelmsford, Essex, CM2 6XQ and it operates the Website www.cocoandgizmo.com.
You can contact Coco & Gizmo Ltd by email on firstname.lastname@example.org.
These Terms & conditions are effective from 8th March 2018